Catalog04 of 08

Conversational AI

Bilingual chat and voice agents trained on your own content. They answer instantly, take actions, and hand off to humans when the situation calls for it.

Start a conversationWhat we deliver
Support Agent
Online
مرحبًا! Are you open now?
Yes — until 10pm. Want me to hold a table?
Yes please, 4 people
24 / 7
AR · EN
04
Channels
Web · WhatsApp · Voice
Languages
Arabic + English
Track
AI Systems
Timeline
3–4 Wks
01 / Overview

Overview

Chat and voice agents are the fastest-to-deploy, easiest-to-prove AI surface. Trained on your own content (RAG-backed), connected to your channels, with guardrails and human handoff for the moments that matter. Arabic and English at native quality — a moat in this region, not a footnote.

What it covers
  • 01Bilingual Support Chatbots
  • 02Voice Agents & Receptionists
  • 03Seamless Human Handoff
Chat or voice — same brain
Chat

Text, on your site and WhatsApp. Instant, always-on.

Do you handle bookings too?
Voice

Calls answered, bookings taken. A receptionist that never sleeps.

02 / Who this is for

Who this is for

  • 01

    Your support team answers the same 20 questions, every day, in two languages

  • 02

    You're missing calls and messages after hours that turn into lost bookings

  • 03

    You're running WhatsApp, Instagram, and Messenger support by hand and it doesn't scale

  • 04

    You want proof before committing budget — a working demo on your own content, first

03 / What we deliver

What we deliver

Everything that ships when we deploy your agent.

In view
00/ 06
Confirmed
01
Module 01
Bilingual chatbot trained on your knowledge base (RAG)
02
Module 02
Channel integration — website, WhatsApp Business, voice (calls)
03
Module 03
Human-handoff workflow with full conversation context
04
Module 04
Guardrails — scope limits, fallback answers, escalation rules
05
Module 05
Analytics dashboard — tickets deflected, languages, top intents
06
Module 06
Care plan: weekly tuning, content refresh, model updates
04 / How we work

How we work

01 · 04
01

Discovery

The repetitive task, the knowledge source, the success metric. We agree the accuracy bar up front.

02

Knowledge ingestion

Ingest your docs, site, FAQs. Index, embed, test against a real question set.

03

Build & tune

Wire to channels, build guardrails, iterate on real conversations until the accuracy bar is hit.

04

Launch & improve

Go live with monitoring. Weekly tuning based on real traffic.

05 / Scope & pricing

Scope & pricing

  • 01

    Assistant

    A single-channel bilingual chatbot, grounded in your content.

    • Website chatbot, RAG-backed
    • Human handoff with full context
    • Analytics on tickets deflected
    Timeline2 Wks
  • Recommended

    Omnichannel

    The same agent, everywhere your customers already are.

    • WhatsApp, Instagram, Messenger
    • Unified inbox for your team
    • Weekly tuning on real conversations
    Timeline3–4 Wks
  • 03

    Voice

    A receptionist that never misses a call.

    • Inbound call handling and bookings
    • IVR replacement, escalation rules
    • Full channel + voice integration
    Timeline4–6 Wks

Every engagement gets a fixed price in writing, confirmed within 48 hours of a scoping call.

Start a conversation
06 / Questions, answered

Questions, answered

Same brain, different channel — the chatbot handles text on your site and WhatsApp, the voice agent answers and makes calls. Most clients start with chat, then add voice.

In their words

The people who own what we shipped.

Before partnering with Inorva, managing high volumes of client inquiries for Lasheen Mall was consuming a huge chunk of our workday. Inorva designed an intelligent AI-powered WhatsApp chatbot that perfectly fit our operational needs. It automated 80% of client inquiries, saved us 15+ hours per week, and drove a 35% increase in overall sales. Their technical execution and focus on real business outcomes are unmatched.
ELEhab LasheenEhab LasheenAccountant & Owner of Lasheen Businesses
Lasheen Businesses & MallEgypt
35%Increase in sales
Every system here is owned outright by the team that uses itHanded over with the repo, the runbook and the reasoningBilingual from the first line, not translated afterwardsShipped, handed over, and still runningEvery system here is owned outright by the team that uses itHanded over with the repo, the runbook and the reasoningBilingual from the first line, not translated afterwardsShipped, handed over, and still running
04 · Conversational AI

Want to see one for your business?

We'll build a working demo trained on your public content — free, in 5 business days. Then you decide.

Start a conversation
Pairs well with

Ready for it to take actions, not just answer? That's where agentic systems come in.

Agentic Systems
Signal / Newsletter

Field notes from the build.

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